Comfort Knowledge
8 The Green, Dover, Delaware 19901, United States
Phone: 202-800-7298 | Email: support@comfortknowledge.com
Support Hours: Mon–Fri 9AM–6PM EST | Sat 10AM–4PM EST | Sun Closed
We are committed to resolving payment disputes fairly and transparently. Before initiating a chargeback, please follow the steps below.
Required Steps Before a Chargeback
- Contact our support team at support@comfortknowledge.com
- Provide your transaction details (order number, date, amount)
- Allow up to 5 business days for our team to investigate and respond
How We Respond to Disputes
Comfort Knowledge maintains detailed records including booking confirmations, attendance records, IP logs, and all communications. We will use this evidence to contest any improper chargebacks.
Consequences of Improper Chargebacks
Filing a fraudulent or improper chargeback may result in permanent suspension of your account and potential legal action to recover the disputed amount plus associated fees.
Questions about this policy? Contact us at support@comfortknowledge.com