Quality Assurance Policy

1. Course Quality Standards

• Clear learning objectives for each course
• Structured curriculum with defined milestones
• Regular assessments to track student progress
• Adequate and up-to-date learning materials
• Professional presentation and delivery

2. Instructor Standards

• Minimum rating of 4.0 out of 5.0
• 90% or higher positive feedback from students
• Response to student inquiries within 48 hours
• Regular updates to course content
• Ongoing professional development

3. Review Process

• Student ratings collected after each course or session
• Quarterly instructor performance evaluations
• Random quality audits conducted by management
• Peer review options available
• Management oversight of all quality metrics

4. Improvement Plans

Instructors with ratings below 4.0 will be placed on a 30-day improvement plan with mentorship support. A re-evaluation will follow. Failure to improve may result in suspension from the platform.