Comfort Knowledge
8 The Green, Dover, Delaware 19901, United States
Phone: 202-800-7298 | Email: support@comfortknowledge.com
Support Hours: Mon–Fri 9AM–6PM EST | Sat 10AM–4PM EST | Sun Closed
The safety and wellbeing of children using our platform is our highest priority. This policy outlines how we protect young learners.
1. Age Requirements
- General users: Must be 18 years of age or older
- Minors aged 13–17: Parental or guardian consent is required
- Children under 13: Subject to special provisions under COPPA
2. Parental Consent Process
- A parent or legal guardian must create and manage the account
- Verifiable parental consent must be provided
- Parents control all account settings and privacy preferences
- All account communications go directly to the parent/guardian
3. Information Collected from Minors
- First name only (no surname required)
- Parent's or guardian's email address
- Learning progress data only
4. Instructor Guidelines for Working with Minors
- Background checks are required for all instructors who work with minors
- No exchange of private contact information with students under 18
- Sessions may be recorded with parental consent for safety purposes
- Parents may observe any session at any time
- Instructors must immediately report any concerning behavior
5. Safety Measures
- All communications are monitored
- No direct messaging is available for users under 13
- All video sessions are encrypted
- Regular safety audits are conducted
- We fulfil mandatory reporter obligations under applicable law
Questions about this policy? Contact us at support@comfortknowledge.com